ELIGIBILITY TO PURCHASE

ORDERS

PRICING POLICY

ORDER ACCEPTANCE

PAYMENT

DELIVERY

RETURNS AND EXCHANGES

INTELLECTUAL PROPERTY RIGHTS

CONTENT

THIRD PARTY SITES

YOUR RIGHTS AS A CUSTOMER

LIMITATIONS ON OUR LIABILITY

COMPLAINTS AND T&C GOVERNING LAW

 

These legal conditions govern the use of and access to tricouni.com. Tricouni's™ site is made available to you in accordance with the following terms and conditions, and any other rules posted on our sites. Your use of this site is governed by the following terms and conditions ("T&Cs"). By using this site, you agree to comply with and to be bound by these T&Cs, our PRIVACY POLICY and the purchase information when you make an online purchase.

Tricouni™ reserves the right to alter, from time to time, our T&Cs at our sole discretion. By using our site after any such change, you agree to comply with, and be bound by, the T&Cs as changed. Tricouni™ is a trading name of Tricouni Brand Ltd™, a company registered in England and Wales under registration number 09357350.

Our registered address:

Tricouni Brand Limited
Windover House
St Ann Street
Salisbury, Wiltshire
United Kingdom
SP1 2DR

Our VAT number is 203 2799 22.


ELIGIBILITY TO PURCHASE

In order to make a purchase on our site, you will be required to provide your personal details. For such purchases, you must provide your real name, phone number, email address and other requested information as indicated. Moreover, you will be required to supply payment details that you represent and warrant are both valid and correct and you confirm that you are the individual referred to in the billing information provided. The site is available only to individuals and others who meet the Tricouni™ eligibility terms, who have been issued a valid credit card or other bank card accepted by Tricouni™, by a bank acceptable to Tricouni™, whose applications are acceptable to Tricouni™ and who have authorised Tricouni™ to process a charge or charges on their card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and may not be re-sold or used for commercial purposes or any other commercial benefit.

 

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ORDERS

All orders are subject to acceptance and availability, and items appearing in your shopping bag are not reserved and may be purchased by other customers until checkout. Where available, we offer you the opportunity to pre-order items that are currently in production or that have sold out and are on back-order. When you place an order for one of these items, you are placed on a priority wait list to be among the first to receive your selection once it becomes available. You will only be charged for wait list items when they become available for shipment. Please be aware if delays occur due to production problems, we will attempt to notify you by email.

Tricouni™ will retain a record of your transactions for a minimum of twelve calendar months.

 

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PRICING POLICY

You will be charged in British Pounds, though your local bank may convert the transaction and other charges using their available foreign currency exchange rates and bill you in your local currency. All prices include VAT. At this time we are unable to provide a tax-back service for our online customers. If you believe you qualify for a VAT-exempt sale and would like to contact us, please do so at contact@tricouni.com.

For customs charges, see SHIPPING COST. These charges will also be detailed separately when you check out.

 

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ORDER ACCEPTANCE

Once your place your order, you will receive confirmation acknowledging the details of your order. This confirmation is not an acceptance of your order, but a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the sales contract between you and Tricouni™ will be completed when we confirm that the goods have been sent. The contract is therefore concluded in London, England and the language of the contract is English. Neither our third-party payment processor nor our courier has the authority to accept an order on behalf of Tricouni™.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain payment authorisation, that shipping restrictions apply to a particular product or order, that the item ordered is not available or does not meet our quality control standards and is withdrawn, or that you do not satisfy the eligibility criteria set out within our T&Cs. We may also decline to process and therefore refuse a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third-party by reason of our withdrawing any product from the website whether or not that product has been sold, removing, reviewing or editing content on the site, refusing to process a transaction or unwinding or suspending a transaction. Tricouni™ cannot guarantee our website will be error-free.

The website in question may contain typing errors, inconsistences, inaccuracies or omissions, for example relating to the price or availability of the merchandise or the information provided on the merchandise. Tricouni™ reserves the right to correct such errors, inconsistences, inaccuracies or omissions, even after an order proposal has been sent, and also reserves the right to alter or update information at our sole discretion without prior notice. If we discover an error in the pricing of merchandise in your order, we will inform you as soon as practicable. We shall be under no obligation to accept or fulfil an order for merchandise that was advertised or listed at an incorrect price; we reserve the right to cancel such an order that has been accepted or is in transit. If you order merchandise that is priced inaccurately for any reason, we will contact you to inform you that we have not accepted your order and/or that the pertinent part of your order has been cancelled. If you have already paid for the goods, we shall refund the full transaction amount as soon as we are able. In the event that products are recalled whilst in transit, we will process your refund once the merchandise has been returned to us.

 

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PAYMENT

During our transaction process, you may check out as a guest. For privacy reasons, we do not store credit card details in our database. Instead, all of our credit and debit card transactions are conducted by our provider Stripe, a California-based company, and/or any of is subsidiaries (“Stripe”). Tricouni™ accepts Visa, MasterCard and American Express cards. During checkout, personal information will be required including your name, email address, phone number(s), home address, shipping and billing address(es) so that we can process and fulfil your order. These are not stored permanently. These details will only be used to allow us to process your order and to let you know the status of your order.

First-time orders must be sent to the cardholder's billing or work address. This process is for security reasons. To ensure that you do not experience delays to your order, please make sure all your details are entered accurately. If you prefer to place an order directly, please contact contact@tricouni.com. Currently we do not accept gift cards. 

 

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DELIVERY

For information regarding delivery and insurance please see our DELIVERY AND RETURNS POLICIES AND GENERAL CONDITIONS.

 

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RETURNS AND EXCHANGES

For information regarding exchanges or returns please see our DELIVERY AND RETURNS POLICIES AND GENERAL CONDITIONS.

 

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INTELLECTUAL PROPERTY RIGHTS

This site as a whole, and all information and material on this site, is protected by copyright and other intellectual property rights. This site is for your personal non-commercial use only. Your use of our site and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the content (as described in the CONTENT section), including Tricouni™ Software and all HTML and other code contained in our site. All such content including third-party copyright, trademarks, designs, and related intellectual property rights mentioned or displayed on our site are protected by national intellectual property and other applicable laws and international treaties. You are permitted to use the content only as expressly authorised by Tricouni™ and/or its third-party licensors. Any reproduction, rebroadcasting or redistribution of the aforementioned content is prohibited and may result in criminal and civil penalties. Without limiting the foregoing, copying and use of the aforementioned materials to any other server, location or support for publication, reproduction, rebroadcasting, or redistribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing content for your own personal use.

 

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CONTENT

In addition to the intellectual property, "content" is defined as any graphics, photographs, including all image rights, music, sounds, audio, video, or text on this site. Tricouni™ cannot guarantee our website will be error-free. The website in question may contain typing errors, inaccuracies, inconsistencies, or omissions, for example relating to the availability, or price of the product, or in the information provided on the product. Tricouni™ reserves the right to correct such errors, inaccuracies, inconsistencies, or omissions, even after an order proposal has been sent, and also reserves the right to update information or change inconsistencies, at any time without prior notice.

By posting any content to our site or submitting any content for posting to our site you agree to be solely responsible for the content of all information you contribute. You agree that any and all suggestions, concepts, designs, testimonials, photographs and other items or materials (except for your personal data) disclosed or submitted to Tricouni™ through our site or by other means ("submissions") are neither proprietary to you nor confidential. All submissions become Tricouni's™ property upon submission to Tricouni™. By making a submission, you assign to Tricouni™ all rights, title and interests, including copyrights, in the submission. Tricouni™ is under no obligation to:

(i) keep any submission confidential

(ii) pay you or anyone any compensation for any submission or for using a submission

(iii) respond to, acknowledge or use any submission.

You represent and warrant that no submission you make will violate any right of any third-party, including, but not limited to, copyright, design trademark, patent, trade secret, privacy or other personal or proprietary right. By making a submission, you agree that Tricouni™ has the right (but not the obligation) to publish, copy, distribute or use such submission for any purpose, including, but not limited to, advertising, social media postings, promotional material, product development or other commercial uses, without compensation to you or to any other person. You are and shall remain solely responsible for the content of all information in any submission you make.

Comments may be monitored, moderated and edited and may take up to 72hrs to be displayed but Tricouni™ cannot be liable for checking all content and will not be liable for third-party posts. If you have a complaint about a post please email contact@tricouni.com. Tricouni™ reserves the right at its sole discretion not to publish or otherwise use, or to remove, any comment including those that it believes may be unlawful, racist, defamatory, or libelous, incite or promote violence or hatred, detrimental to institutions, religions, or people, or to people's privacy, which may cause harm to minors contains personal data, or improperly promotes and advertises businesses. If we determine that you are engaged in or have been engaging in prohibited activities, were not respectful of others, or otherwise violated the T&Cs, we may deny you access to our site on a temporary or permanent basis. This site is available to the public. Information you deem confidential should not be posted to this site.

Tricouni™ makes no representations or warranties of any kind, express or implied, including, but not limited to, warranties of title or freedom from malicious programs (such as viruses, trojan horses, or worms) or implied warranties of merchantability or fitness for a particular purpose, with respect to this site or its contents and expressly disclaims any representations and warranties. You agree, by using this site, that your use of this site is at your own risk, that you assume full responsibility for all loss of data, loss of use and costs associated with servicing or repairs of any equipment and/or software that you use in connection with this site, and that Tricouni™ shall not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this site. Where applicable law does not allow the exclusion of implied warranties, some or all of the foregoing warranty disclaimers may not apply to you.

 

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THIRD PARTY SITES

We may include hyperlinks on this site to other websites or resources operated by third parties including advertisers. Tricouni™ is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Tricouni™ does not, by linking to another site, or by making reference to any third-party information, products or services, endorse those sites or materials. Any comments or questions relating to any other site should be addressed to the contact for or operator of those sites. No linking to this website is permitted without the prior written permission of Tricouni™.

 

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YOUR RIGHTS AS A CUSTOMER

You have certain rights under the law. In England these include: that any merchandise you order through this site will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this site; certain remedies if a product is defective; and a right to cancel any order under certain circumstances. For more information see our DELIVERY AND RETURNS POLICIES AND GENERAL CONDITIONS. Nothing in the T&Cs is intended to affect these rights. For more information about your rights contact the Trading Standards Bureau. 

 

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LIMITATIONS ON OUR LIABILITY

Tricouni™ will not be liable under our DELIVERY AND RETURNS POLICIES AND GENERAL CONDITIONS for any damage or loss caused by Tricouni™, its employees or its agents in circumstances where there is no breach of a legal duty of care owed to you by Tricouni™ or by any of Tricouni's™ employees or agents, where such loss or damage is not a reasonably foreseeable result of any such breach and so is an indirect or consequential loss and any increase in loss or damage results from breach by you of any term of these general conditions.

 

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COMPLAINTS AND T&C GOVERNING LAW

If you have a comment or complaint, please contact us at contact@tricouni.com giving full details including date of purchase and order reference number where applicable, your full name and address and other contact details. The T&Cs together with all our policies and procedures will be governed by and construed in accordance to the English law and the relevant courts of England and Wales will have exclusive jurisdiction. 

 

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